1. General Return Policy: We want you to be completely satisfied with your purchase from our VET EXPERT Product Range. If you are not satisfied with our product, you may return it within 6 days of the purchase date, provided the product meets the conditions outlined below.
2. Eligibility for Return:

• Products must be unused and in their original packaging.
• Products that are opened or used may only be returned if they are defective or damaged.
• Prescription or custom-made items are not eligible for return, unless defective or an error was made with the order.

3. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within 24 hours of receiving the product. We will arrange for a return or exchange, depending on availability. You may be asked to provide images of the damaged product.
4. Return Process: To initiate a return:

• Contact our customer service team at vetsexperts@gmail.com or you can connect with us via +91-8800018539 with your order number and the reason for the return.
• We will provide you with a return authorization number and further instructions for shipping.
• For defective or damaged items, we will cover the cost of return shipping.

5. Refunds and Exchanges: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to the original payment method within 7-10 business days.

• For exchanges, we will ship the replacement product once the original product is returned and inspected.

6. Non-returnable Items:

• Prescription or custom items,
• Opened or used products (unless defective),
• Expired Products.

7. Contact Information: If you have any questions or need assistance with a return, please reach out to our customer service team at:

• Phone: +91-8800018539
• Email: vetsexperts@gmail.com

9. Exceptions and Policy Updates: We reserve the right to update or change this return policy at any time. Please check this page periodically for updates.

Thank you for choosing VET EXPERT! We’re here to support you and your pet’s health needs.